Effect of IT and Quality Management on Performance

Basically, IT and quality management play a big role in performance of organization. 

Information technologies resources such as Electronic Data Interchange (EDI), Computer-aided Design/Manufacturing (CAD/CAM) and enterprise resource planning (ERP) are related to performance of quality management capabilities.

Quality Management capabilities to include customer and supplier relations, product and process management and quality data management.

Collection of quality data and information can help organization to determine customers needs and expectation. The used of information technologies (IT) resources above can ease the process of identifying relevant information that can help improving performance.

Used of IT software can help quality practitioner to segregate raw data into quality data. It also can help to monitor and evaluate the quality performance.

IT Quality management is the process of understanding how your customers feel and making software products and services that they will love, and, as a consequence, value. 

Two men who have created beauty, generated wealth and received international recognition by applying quality management principles in architecture and computer technology talk about it like this : 

When you create an environment that exactly matches the way people want to work it actually comes alive. It becomes organic. Part of you. Almost part of nature. When you have to fight it to get your work done it creates a dead space that no one wants to be - and you lose your audience.

- Christopher Alexander, The Timeless Way of Building

It's in Apple's DNA that technology alone is not enough - it's technology married with liberal arts, married with the humanities, that yields us the result that makes our heart sing, and nowhere is that more true than in these post-PC devices.

- Steve Jobs (referring to the iPhone and iPad)

It's never been easy to make your customers' heart sing. As Paola Antonelli suggests they often don't know what they want.Good design is a Renaissance attitude that combines technology, cognitive science, human need, and beauty to produce something that the world didn't know it was missing. - Paola Antonelli, Curator of Architecture and Design, Museum of modern Art, New York

As yet no one has been able to proceduralise the process of creating intrinsic beauty and desire in a customer, but we do understand the environment in which creativity and customer satisfaction can thrive. We also know that these environments do not come together spontaneously. Their synthesis and maintenance require deliberate and never ending effort.